NBTC Office tells True to urgently resolve internet outage and compensate customers

NBTC orders True to urgently fix internet outage affecting fibre and mobile networks and to compensate customers impacted by the disruption.

The Office of the National Broadcasting and Telecommunications Commission (NBTC) has instructed True Corporation to urgently fix the internet downtime affecting its fibre optic and mobile networks.

Trairat Viriyasirikul, acting secretary-general of the NBTC Office, said he had ordered True to expedite resolving the issue that caused the internet outage for customers in Bangkok and several provinces.

Trairat reported that the outage was caused by technical errors on True’s computer servers, which disrupted mobile internet connections in certain areas.He added that the NBTC Office had instructed True to provide an explanation of the issue and compensate customers who were unable to use the internet.

True has issued an apology for the outage, which the Downdetector website reported started shortly before 10 a.m. and continued into the afternoon. Downdetector suggested the problem might have been caused by an error on True’s DNS servers.

(2025/05/22-00:00)